San Francisco Alarm Monitor QC Practice Exam

Documenting a duress event requires a complete, auditable record that captures when it happened, who placed the call, which duress code was used, what verification actions were taken, and the outcome. Recording exact time establishes the incident timeline and response timing. Including the caller identifies who requested help and helps verify the alert. The specific duress code used confirms the type of alert and its level. Noting the verification actions performed shows how staff validated the signal and what steps were taken to protect the caller. Recording the outcome completes the incident record by showing how it was resolved, such as police or emergency dispatch actions and the final status.

Squeezing any of these elements out—time, caller, code, verification steps, or outcome—creates an incomplete record that could hinder investigation, accountability, or future audits.